Here at Credit Union of America (CUA), we take your financial security very seriously. Recently, we've noticed a surge in scam attempts targeting our valued members, so we want to make sure you know how to recognize and avoid them.
Beware of Deceptive Tactics
Scammers use various methods to steal personal information or money. They may pretend to be from CUA, government agencies, or well-known companies. Here are common tactics they use:
Urgency tactics: Scammers might threaten to close your account or suspend services unless you act immediately. This pressure can lead you to reveal sensitive info or click on harmful links.
Suspicious links or attachments: Avoid clicking on links or opening attachments from unknown senders, as they could install malware on your devices.
Unusual payment requests: Scammers often request money to be paid or invested through an unconventional method. Some common examples include gift cards, digital currency such as Bitcoin, and prepaid debit cards. CUA will never ask you to transfer money as a response to detecting fraud on your account.
Protect Yourself from Fraud
Follow these steps to keep your information safe:
- Use the official CUA mobile banking app for secure access to your account.
- Visit our official website directly at https://www.cuofamerica.com/ to avoid fake websites.
- Contact our Member Support team immediately at 800.256.8049 if you suspect you've been targeted by a scam.
Remember, CUA will never request sensitive information through calls, emails, or texts. This includes your Social Security number, account details, card information, passwords, or PIN.
Your security is our top priority. By staying alert and following these tips, you can keep your money protected. Together, we'll keep fighting fraud and keep your information safe.
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